1.Product Information

What materials are used in your jewelry?

Our jewelry is handcrafted using high-quality materials such as sterling silver, vermeil, natural gemstones, freshwater pearls, and more. Each piece is carefully designed to ensure both beauty and durability.

How can I tell if the jewelry will fit me?

We provide size guides for most of our jewelry, such as for rings and bracelets. If you’re unsure about sizing, please feel free to contact us, and we’ll assist you in choosing the perfect fit!

Do you offer custom jewelry?

Yes! We offer custom-made jewelry, where you can choose the materials, stones, and design. Please reach out to us via our Contact page for more details and pricing.

How do I care for my jewelry?

To ensure your jewelry lasts, avoid contact with perfumes, lotions, or harsh chemicals. Store your pieces in a dry, cool place and clean them gently with a soft cloth. You can also find more detailed care instructions on our jewelry care page.

2.Shipping

What shipping options do you offer?

We offer both standard and express shipping options, with free shipping for orders over $100 CAD. You can find more details about our shipping rates and delivery times on our Shipping Policy page.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number if you selected the tracked shipping option. You can use this number to track your package on the carrier’s website.

Where do you ship to?

We currently offer shipping to Canada and select international destinations. For international orders, please contact us directly to confirm availability before ordering.

3. Returns & Exchanges

Can I exchange an item instead of returning it?

We currently do not offer direct exchanges. However, you can return the item and place a new order for the item you’d like. For more information, please refer to our Return Policy.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

I received a damaged or defective item. What should I do?

We apologize for any inconvenience. If you receive a damaged or defective item, please contact us immediately. We will assess the issue and resolve it as quickly as possible, either through a replacement or refund.

4.Order Issues

I placed an order but haven't received a confirmation email. What should I do?

Please check your spam/junk folder. If you still haven’t received a confirmation, feel free to reach out to us, and we’ll ensure that your order is processed correctly.

Can I cancel or modify my order after it's been placed?

Unfortunately, we cannot modify or cancel an order once it’s been processed, as we strive to ship orders as quickly as possible. Please double-check your order before confirming it or contact us before ordering.

5.Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, etc.) and PayPal for secure transactions.

Is it safe to enter my payment information on your website?

Absolutely! Our website uses secure SSL encryption to ensure that your payment information is kept private and safe. We also power our website through the Shopify platform and systems.

6.General Questions

How do I contact you if I have further questions?

You can contact us via our Contact page. We strive to respond within 2-3 business days.

Can I purchase your jewelry as a gift?

Yes, we offer gift wrapping and personalized messages. Please contact us for more details.

Do you have any promotions or discounts?

Be sure to subscribe to our newsletter to get updates on sales, special promotions, and new arrivals!

For any other info, contact us :)